Refunds and cancellation

Fees and payment

Paid plans are billed monthly in advance through our payment processor, together with usage above the included allowance and any reviewed-verification and monitoring fees, at the rates shown on our products and pricing pages. Fees are exclusive of taxes, which are added where applicable and are your responsibility (other than taxes on our income).

Charges are non-refundable except where required by law. If a payment fails, we may suspend paid features until it is resolved. We will give notice of a price change before it applies to your next billing period.

Sandbox usage is free and is never billed. A free trial, where offered, converts to a paid plan only if you choose one; otherwise paid features stop when the trial ends.

Term, suspension and termination

Paid plans run month to month unless agreed otherwise in writing. You may cancel at any time, effective at the end of the current billing period.

We may suspend or end access for breach of these Terms, non-payment, or use that risks the integrity of the Service or other users, where practical, with notice and an opportunity to cure.

When access ends, records already issued remain independently verifiable unless they are revoked; revoking a record is a separate action you can request. Provisions that by their nature should survive termination do so.

Contact

Legal notices and questions can be sent to legal@proofrail.me, or by mail to House of Borel LLC, 30 N Gould St, Suite # 56579, Sheridan, WY 82801, United States.